Fix printing problems

Select from the following printing problems to diagnose and fix using the HP Print and Scan Doctor:

  • Printer Offline
  • Print job stuck in Queue
  • Cannot Print or other printing problems

Resolving Printer Offline problem using the HP Print and Scan Doctor

  1. Download the HP Print and Scan Doctor. If you have already started the download, then continue.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. If a screen displays prompting to turn on printer updates, click Yes and continue.
  5. If a screen displays prompting to make your printer the default printer, click Yes and continue.
  6. If you are still facing printer offline problem follow HP Printers – Printer is Offline (Windows)

See Additional resources if the problem is unresolved or if there are other printing problems.


Resolving Print jobs stuck in queue and other printing problems using the HP Print and Scan Doctor

  1. Download the HP Print and Scan Doctor
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Click Fix Printing.

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